Privacy Policy
Welcome to Zaapr
Zaapr Digital Solutions Pvt. Ltd. (“Zaapr”, “We”, “Our”, “Us”) is committed to protecting your privacy and safeguarding personal information shared with us. This Privacy Policy (“Policy”) explains how we collect, use, store, disclose, and protect personal data when you access www.zaapr.com (“Website” or “Site”), engage our Services, or otherwise interact with us.
This Policy applies to Clients, prospective Clients, website visitors, partners, vendors, and any individual’s whole personal data is processed in connection with our Services, including where You provide Us with personal data relating to your customers, users, or stakeholders.
By accessing or using Zaapr’s Website or Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. Capitalized terms used but not defined in this Privacy Policy shall have the meanings assigned to them in Zaapr’s Terms and Conditions.
VERSION:
Version 1.2
DATE:
Data Controller
Zaapr is the data controller for the personal data processed under this Privacy Policy.
For questions relating to privacy, data protection, or to exercise your rights, you may contact:
Email: [email protected]
Information We Collect
The nature of personal data collected depends on how you interact with Zaapr.
Categories of Personal Data
We may collect and process the following categories:
- Identity Data: full name, job title, designation
- Business Data: company name, role, industry
- Contact Data: email address, phone number, postal address
- Financial Data: billing details, bank account or payment information
- Communication Data: emails, messages, enquiries, feedback
- Marketing Preferences: subscription and communication choices
- Technical and Usage Data: IP address, browser type, device identifiers, operating system, referral URLs, pages visited, and time spent on the Site
Where applicable, this may include Sensitive Personal Data or Information (“SPDI”) as defined under the Information Technology Act, 2000 and associated rules, including financial information.
How We Collect Data
Personal data may be collected:
- Directly from you (forms, emails, calls, onboarding, Contracts)
- Automatically through the Site (cookies, analytics tools, logs)
- Via third-party platforms or tools authorized by you
- From public or professional sources where lawful and relevant
How We Use Your Information
We process personal data only for lawful and legitimate business purposes.
Services Delivery and Relationship Management
- Entering into and performing Contracts
- Providing branding, creative, digital marketing, and development Services
- Managing accounts, projects, and Deliverables
- Providing Client support and responding to requests
Communication
- Sending service-related notices and updates
- Managing administrative and account-related communications
- Sending marketing communication where you have opted in (with the option to unsubscribe)
Operational, Legal and Business Purposes
- Processing invoices, payments, and transactions
- Maintaining records for accounting, tax, and regulatory compliance
- Internal reporting, analytics, benchmarking, and service improvement
- Enforcing agreements and managing disputes
Security and Risk Management
We process personal data under one or more of the following lawful bases:
- Performance of a Contract
- Compliance with legal obligations
- Legitimate business interests, provided such interests do not override your rights
- Consent, where required (for example, marketing communications)
Where required under Indian Law, personal data and SPDI are collected with consent and used only for the purpose for which they are collected. Consent may be withdrawn at any time.
Client Responsibility for Third-Party Data
Where you provide Zaapr with personal data relating to third parties (including your customers, users or employees), you confirm that you have obtained all necessary rights, permissions, and consents required for lawful processing of such data in accordance with applicable data protection laws.
Sharing and Disclosure of Information
Zaapr does not sell or rent personal data.
Service Providers and Sub-Processors
We may share personal data with trusted third-party service providers that support our operations, including payment processors, hosting providers, analytics platforms, communication tools, and security partners.
All such providers are contractually bound to confidentiality and data protection obligations.
Zapr is not responsible for the privacy practices for third-party platforms used at a Client’s request or as part of Services delivery.
Legal and Regulatory Disclosure
We may disclose personal data where required by law, regulation, court order, or governmental authority, or where necessary to protect our rights, Clients, or others.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to a relevant third party, subject to continued protection under this Privacy Policy.
Third-Party Marketing
Personal data is not shared for third-party marketing purposes without explicit consent.
International Data Transfers
International Data Transfers
Zaapr operates on a remote-first basis and serves Clients globally. Authorized team members may access personal data from different geographic locations, subject to strict access controls and security measures.
Where personal data is transferred outside India or the European Economic Area (EEA), Zaapr ensures appropriate safeguards are in place, including contractual protections or other lawful transfer mechanisms, in accordance with applicable data protection laws.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including Services delivery, legal compliance, and legitimate business interests.
When data is no longer required, it is securely deleted or anonymized.
Cookies and Tracking Technologies
Zaapr uses cookies and similar technologies to improve Site functionality and analyze usage.
Types of Cookies Used
- Strictly necessary cookies
- Analytics and performance cookies
- Preference cookies
We may use tools such as Google Analytics that collect aggregated and anonymized data.
You can manage cookies through your browser settings. Disabling cookies may affect certain Site features. Zaapr does not currently respond to “Do Not Track” signals, as no uniform industry standard exists.
Data Security and Breach Response
Zaapr implements reasonable technical and organizational measures to protect personal data, including secure systems, access controls, and internal policies. Reasonable security practices are followed in accordance with the Information Technology Act, 2000.
In the event of a personal data breach, Zaapr will assess the risk and notify affected individuals and authorities where legally required. While appropriate safeguards are in place, no system can be guaranteed to be completely secure.
Automated Decision-Making
Zaapr does not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Third-Party Links
The Site may contain links to external websites. Zaapr is not responsible for the privacy practices or content of third-party sites. You should review their policies before sharing personal data.
Children’s Privacy
Zaapr’s Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
Your Rights
Subject to applicable laws, you have the right to:
Access and Updates
You may request access to the personal data we hold about you and request corrections or updates where necessary.
Data Deletion
You may request deletion of your personal data, subject to applicable legal or regulatory obligations.
Restriction or Objection
You may request that we restrict or stop using your personal data in certain circumstances or object to specific uses.
Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Data Portability
You may request a copy of your personal data in a commonly used, portable format, where applicable.
Opt-Out of Marketing
You may opt out of receiving marketing communications at any time by using unsubscribe links in Our emails or by contacting Us directly.
Right to Information
You may request information about how your personal data is collected, used, and shared by Zaapr.
Right to Raise Concerns
If you believe your personal data has been misused or handled improperly, you may contact Us to raise concerns or seek clarification.
To exercise any of these rights, please contact Us using the details below.
Email: [email protected]
Your Next Big Idea Starts Here
Let’s create impactful branding, web design and digital solutions together that drive measurable results.